FAQ'S

No, you don’t need an account to shop with us but setting up an account will allow you to order without having to enter your details every time you shop with us.

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal information. If you experience any difficulty, kindly call our customer service representative and we will assist you.

Please click on ‘Forget password’ on the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your email. After your credentials have been verified, you will be able to create a new password.

Please click on ‘Forget password’ on the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your email. After your credentials have been verified, you will be able to create a new password.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

By signing up an account at JANIQUE, you will be able to access and manage your account information easily. This includes: o Changing your password o Updating your billing or shipping address o Checking your order status o Viewing your complete order history o Update Address book

In order to place an order with JANIQUE's, you will be required to: o Sign in to your online account o Shop for the items you want o Add the items to your Shopping Bag o Proceed to checkout o Enter billing and shipping information o Provide payment information o Review and submit your order o Check your order status

After you place your order, you will receive an acknowledgement e-mail from JANIQUE'S to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. In case we have not heard back from you within 3-4 days of your order we will cancel the order and refund the amount where applicable. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

If there is any missing item(s), please contact at the number given in “CONTACT US”

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it. 

Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

Unfortunately, we are unable to amend an order once it has been processed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order.

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks